25+ years of doing the work — not just advising on it.
I've spent over 25 years working in social care and housing, starting as a support worker and progressing through every level — team leader, manager, and now Director of Operations and Business Development for a provider of residential and supported living services for adults with learning disabilities, mental health needs and neurodivergence.
That journey means I understand what it's like on the front line, in the boardroom, and everywhere in between. When I talk about operational change, I'm drawing on direct experience of implementing it — not just theorising about it.
Working at a senior level in care through the last decade has meant navigating constant change: tightening regulations, workforce challenges, digital transformation, the growing GDPR and cyber security landscape, and now the emergence of AI. I've had to figure out what works in practice, not just in principle.
Along the way, I kept being asked by other business owners and leadership teams for advice — on systems, processes, compliance, technology adoption, data protection, and managing change without losing what makes their organisation effective. That's what led me to formalise this work as a consultancy.
I'm not a theoretical consultant. I don't hand over a report and leave. My approach is hands-on, practical, and grounded in the reality of how organisations actually work — particularly in the care sector, but equally applicable to any people-focused business.
I currently work as a director in a care business. Every recommendation I make is tested against the reality of working in an actual organisation with real staff, real service users, and real budgets.
Support worker through to director. I understand the concerns at every level when change is introduced — and how to address them.
I understand the digital agenda and what it means in practice. I'll help you meet it in a way that works for your organisation — with proper attention to GDPR, cyber security, and data governance.
Strategy is important, but it's worthless without execution. I stay involved through implementation to make sure changes actually stick.
My core expertise is in adult social care — supported living, residential care, and services for people with learning disabilities, mental health needs and forensic backgrounds. But the operational challenges I help with are universal: digital transformation, change management, data protection, cyber security, and process improvement.
I also work with SMEs outside of care who are facing similar challenges — particularly around meeting the digital agenda and ensuring their operations are secure, compliant, and efficient. The principles are the same: understand what you have, decide what needs to change, and implement it in a way that people will actually follow.